Engagement &
refund terms.

Last updated: [INSERT DATE ON PUBLISH]

The free consultation

Our initial strategy call is genuinely free and carries no obligation. Its purpose is to understand your business and tell you honestly whether we can help — including telling you when we are not the right fit.

How an engagement begins

After the consultation we issue a written proposal setting out scope, deliverables, timelines, fees and payment schedule. Work begins once you confirm the proposal in writing and the first invoice is settled. Where the proposal and this page differ, the proposal governs.

Scope and changes

Each engagement has a defined scope. Requests outside that scope are quoted separately before any additional work starts — you will never receive an unexpected invoice for work you did not approve.

Fees and payment

• Retainers are billed monthly in advance unless the proposal says otherwise.
• Project work is typically billed in instalments tied to milestones.
• Advertising spend on Meta, Google or other platforms is paid by you directly to the platform and is separate from our fees.
• Applicable taxes are charged in addition to quoted fees.

Revisions

Creative and content deliverables include the number of revision rounds stated in the proposal. Additional rounds are quoted separately. Feedback consolidated into a single response per round keeps timelines predictable for both sides.

What we need from you

Marketing outcomes depend on collaboration. We will ask for timely feedback, access to relevant accounts and assets, and a named decision-maker. Where these are delayed, timelines shift accordingly.

Results

We commit to strategy, execution quality, transparency and effort. We do not guarantee specific rankings, lead volumes, follower counts, revenue figures or a fixed return on investment — these depend on your market, pricing, product, sales process, competition and platform behaviour, much of which sits outside our control. Any agency promising guaranteed numbers should be treated with caution.

Cancellation

• Retainers — either party may end the arrangement with [INSERT NOTICE PERIOD — e.g. 30 days] written notice. The current billed month is completed and delivered.
• Projects — if you cancel mid-project, fees for work completed and costs already committed remain payable.

Refunds

Because our work is a professional service delivered over time rather than a returnable product, fees for work already performed are non-refundable. Where you have paid in advance for work not yet started, that portion is refundable in full. If something has gone wrong, tell us first — our strong preference is to resolve it directly.

Advertising spend already committed to a platform cannot be refunded by us.

Confidentiality

We treat your business information as confidential and will not disclose it without your consent, except where required by law. We ask the same of you regarding our strategies, frameworks and pricing.

Ownership of deliverables

On full payment, final approved deliverables created specifically for you are yours to use. Our underlying frameworks, templates, methods and know-how remain ours. Third-party assets such as stock imagery, fonts or software remain subject to their own licences.

Portfolio use

We may reference our work with you and display approved creative in our portfolio and case studies. If you would prefer we did not, tell us and we will respect that without argument.

Contact

Questions before you commit: mail@digitalok.in or +91 89497 90671.